As a member of our client’s customer care team, you will report directly to the VP of Customer Care & Quality Assurance.
Responsibilities will include but are not limited to:

  • Visit active sites on a rotating daily basis to provide support to Customer Service Staff;
  • Monitor all outstanding correspondence lists and review them with respective on-site Customer Service Representatives;
  • Log and produce monthly status reports for all outstanding correspondence to ensure all warranty deadlines are satisfied;
  • Attend homeowner inspections with Service Reps when required;
  • Oversee & manage any Conciliation Requests;
  • Monitor Service Technicians’ schedules and workmanship;
  • Arrange & attend Customer Service meetings and any other associated meetings required;
  • Inspect the condition of homes on the day of Occupancy to ensure product turnover meets our standards;
  • follow-up with customers as required.

Qualifications of the Ideal Candidate:

  • Minimum 5 years experience in the Construction Industry;
  • Exceptional communication skills both written and verbal;
  • Strong organizational skills with strong attention to detail;
  • Ability to multi-task in a fast-paced construction environment;
  • Knowledge of the Tarion Warranty guidelines is a Must;
  • Ability to review warranty letters and make assessments to delegate accordingly;
  • Proficient in Word, Excel, Outlook, etc.…

Competitive Compensation package based on experience. (90K to 95K)
Company Vehicle

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