Job Description

About the Company
Our client is a growing construction and property services group specialising in construction, cladding remediation, retrofit and decarbonisation, fire safety, property improvements and land development projects across the UK.

The business delivers high-quality solutions for public and private sector clients, with a strong focus on quality, compliance, safety and customer satisfaction.
Due to continued growth, our client is seeking an experienced Group Quality Manager to lead and develop quality standards across all business units, ensuring projects are delivered in line with company expectations, client requirements and industry best practice.

About the role
The Group Quality Manager will be responsible for overseeing and continuously improving the company's Quality Management System (QMS), ensuring compliance with ISO 9001 and promoting a culture of quality excellence across the business.

Working closely with operational teams, senior management and project stakeholders, you will drive continuous improvement initiatives, support project delivery teams and ensure quality processes are effectively implemented throughout the project lifecycle.

Key Responsibilities

• Lead and maintain the Group Quality Management System in line with ISO 9001 requirements.
• Develop, implement and review quality policies, procedures and standards across all business units.
• Conduct internal audits and support external certification and surveillance audits.
• Monitor quality performance, trends and KPIs across projects and business operations.
• Investigate quality issues, non-conformances and customer complaints, ensuring corrective and preventive actions are implemented.
• Work closely with project teams to ensure quality requirements are incorporated into project planning and delivery.
• Support operational teams with quality inspections, quality control processes and compliance requirements.
• Promote a culture of continuous improvement and right-first-time delivery.
• Deliver quality-related training, coaching and guidance to employees and management teams.
• Produce quality reports and performance data for senior leadership.
• Ensure compliance with client requirements, industry standards and company procedures.
• Collaborate with SHEQ and operational teams to support integrated management systems and business objectives.

Candidate Requirements
Essential

• Proven experience in a Quality Manager, Group Quality Manager or Senior Quality role within construction, property services, refurbishment or related sectors.
• Strong working knowledge of ISO 9001 Quality Management Systems.
• Experience managing internal and external audits.
• Experience developing and implementing quality procedures and improvement initiatives.
• Strong understanding of quality assurance and quality control principles.
• Excellent communication and stakeholder management skills.
• Ability to influence and engage teams at all levels of the business.
• Strong analytical and problem-solving abilities.
• Full UK Driving Licence.

Desirable

• Lead Auditor qualification (ISO 9001).
• Experience within planned works, cladding remediation, retrofit, fire safety or construction projects.
• Membership of a relevant professional body.
• Experience working within multi-disciplinary construction or property services organisations.
• Knowledge of ISO 14001 and ISO 45001 management systems.

What's on Offer

• Competitive salary and benefits package.
• Opportunity to join a growing and successful construction and property services business.
• Exposure to a diverse portfolio of projects across multiple sectors.
• Career development and progression opportunities.
• Supportive and collaborative working environment.
• Opportunity to play a key role in driving quality excellence across the Group.

This is an excellent opportunity for an experienced Quality professional to join a well-established business and lead the continued development of quality standards, compliance and continuous improvement across a growing organisation.